Refund Policy

This Refund Policy applies to all services and products offered by Infiheal, including:

• 1. Therapy Sessions purchased via the Infiheal platform.
• 2. Healo, our AI Companion for mental wellness.
• 3. Heals, our in-app virtual currency used on a pay-as-you-use basis

• 1. Business Days refer to Monday through Friday, excluding Indian banking holidays.
• 2. Promotional Rewards include bonus Heals or credits granted via streaks, referrals, or other Infiheal campaigns.
• 3. Heals are non-redeemable virtual tokens used to access Infiheal’s services.

• 1. Acknowledgement: Infiheal will acknowledge Healo or Heals-related issues (e.g., missing credits) within 24 hours of receiving your email at support@infiheal.com.
• 2. Resolution: Most issues will be resolved within 3 business days once complete payment and usage details are provided.
• 3. Provisional Credit: If resolution takes longer than 3 business days, Infiheal may grant temporary Heals to ensure uninterrupted access, subject to later audit.
• 4. Verified Payment Errors: In cases of failed or duplicate payments, the transaction will be voided (if not captured), or refunded to the original payment method if already settled.
• 5. Legal Exceptions: Infiheal may process refunds only where required by applicable Indian law or card-network rules, in cases of verified transaction errors.

If you have purchased a therapy session package and Infiheal is unable to provide all sessions, a partial refund may be issued based on the number of unused sessions.

Any bonus Heals or Promotional Rewards tied to the package will be proportionally reversed.

• 1. Once approved, refunds will be processed within 15 days by Infiheal.
• 2. Refunds will be issued using the same payment method used in the original transaction.
• 3. If the original method is unavailable, Infiheal will use an appropriate alternative as permitted by Indian law.
• 4. Funds Timeline: After processing, it typically takes 5–10 business days for funds to reflect in your original payment method.
• 5. You will receive an email confirmation once the refund is processed.

• 1. Cancellation of purchased sessions or services is not permitted.
• 2. Refunds will only be provided under the conditions listed in Section 2.

• 1. If Infiheal detects suspicious activity, such as fraudulent refund claims, Heals manipulation, or abuse of referral/streak systems, your account may be suspended, and rewards reversed.
• 2. Infiheal reserves the right to offset Heals balances, revoke access, and take legal or financial recovery action.
• 3. In the case of a chargeback, access to all services may be paused until the issue is resolved.

• 1. In the event of a refund-related dispute, you agree to first attempt resolution through good-faith negotiation.
• 2. If unresolved, both parties agree to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Maharashtra, India.
• 3. This policy does not limit any non-waivable consumer rights under Indian law.